ProHealth Medical Clinic

***UPDATE REGARDING COVID-19 (updated June 29, 2020)***

We ask that all patients coming to the office wear a facemask.

We do our best to prioritize patients’ health and safety. We have been screening all patients with the following questions during appointment bookings via phone and registration at the front desk. Thank you for your cooperation! We will be offering virtual/telephone consults (**please see details below) during this pandemic to minimize the need for patients to come into the office.  

1) Do you have a fever (Temperature > 38C)?

2) Do you have a cough/congestion/runny nose?

3) Have you travelled outside of Canada the past 30 days?

4) Have you been in contact with a confirmed or probable case of COVID-19?

If you answered yes to any of these questions, it is imperative that you inform our office PRIOR to coming to our office.

*Saturday walk-in clinic will be closed until further notice*

At this time, please minimize coming to the doctor’s office for non-essential services. Please call our office if you’re not sure if you should come in or not. Our staff will try to help you determine a course of action. Please avoid bringing visitors who are not patients to the clinic unless necessary. Our clinic also offers a pre-existing non-OHIP private telephone medicine program (ProHealth Plus) run by our registered nurse who has access to your medical chart for telephone medical advice if you would like to sign up for this (between 9am-5pm, Mondays to Fridays).

**COVID-19 is placing stress on Canada’s public health system. Our clinic has been offering virtual care to make sure that we can continue to care for our patients safely and effectively. This means that we will be using video and audio technologies for some patient visits rather than asking all patients to come into our office. Some of these technologies are provided by the province. Others have been provided by vendors such as Google, or Apple to help make discussions with your care provider as easy as possible during these difficult times. Some health concerns can be addressed with virtual care alone, but in some cases your doctor may ask you to visit a hospital or other health- care facility if necessary, for a physical examination.

We do our best to make sure that any information you give to us during virtual care visits is private and secure, but no video or audio tools are ever completely secure. There is an increased security risk that your health information may be intercepted or disclosed to third parties when using video or audio communications tools. To help us keep your information safe and secure, you can:

  • Understand that this method of communication is not secure in the same way as a private appointment in an exam room.
  • Use a private computer/device (i.e., not an employer’s or third party’s computer/device) and a secure internet connection. For example, using a personal computer or tablet is more secure than using someone else’s computer, and your access to the Internet on your home network will generally be more secure than an open guest Wi-Fi connection.

You should also understand that virtual care is not a substitute for in-person communication or clinical examinations, where appropriate, or for going to an Emergency Department when needed (including for any urgent care that may be required).

If you are concerned about using video or audio tools for virtual care, please let our front staff know and we can try to accommodate you or make other arrangements. However, please note that visiting a health care provider in person comes with a higher risk of coming into contact with COVID-19 and the possibility of spreading the virus.

By providing your information, you agree to let us collect, use, or disclose your personal health information through video or audio communications (while following applicable privacy laws) to provide you with care. In particular, the following means of electronic communication may be used: audio or videoconferencing (including Ontario Telemedicine Network (OTN).

Links:

Ontario Ministry of Health – Find out how to protect yourself, what to do if you’re sick after you travel and how to recognize possible symptoms.

World Health Organization – Advice for the public on 2019-nCov.

Toronto Public Health self-isolation advice.

 

有關2019冠状病毒病的最新緊急情況 (最後更新于2020年3月12日)

病人的健康和安全是我們優先的考慮。因此,我們會在電話預約和前枱登記時問以下項目。謝謝您們的合作!

1) 您是否有發燒(體溫高於攝氏38度)?

2) 您是否有咳嗽,流鼻水,呼吸困難等症狀?

3) 您曾否在過去30天内離開過加拿大到外地?

4) 您有否接觸過確診或疑似個案患者?

假若您在以上任何問題答【是】,請在預約或到訪診所時通知前枱。同時,如果您有呼吸道症狀或發燒,務必戴上口罩。

星期六免預約門診將暫時取消,直至另行通知。

與此同時,請減少不必要門診服務。倘若您對服務有疑問,歡迎致電診所電話查詢。我們工作人員將根據情況判斷合適處理方法。

爲了限制人流,如非必要,請減少陪伴病人之家人/朋友數量。

我們致力提供最好服務。ProHealth Plus 是一個由我們診所注冊護士接綫的自費項目,時間爲周一到周五,上午9時到下午5時。我們能夠查閲您的病歷資料而提供相對的醫療健康建議。如若您希望登記此計劃,歡迎聯絡診所。

有關連接: Ontario Ministry of Health – 安省公共衛生官網;尋找適當的保護和應對方法 World Health Organization –世界衛生局;最新公共衛生指引 Toronto Public Health-多倫多衛生局;有關自我隔離咨詢

 

Welcome to ProHealth Medical Clinic.  We are committed to delivering top quality healthcare.

Currently, we are staffed by family physicians (2 of whom are affiliated with the University of Toronto), an allergist, a gastroenterologist, a headache specialist (neurologist), an oncologist, a dietician and a registered nurse.  Dr. Hsu is also affiliated with North York General Hospital.  Our clinic is involved in a research study based out of the University Health Network.

For patients registered with our office, we also offer an innovative telephone medicine program: PROHEALTH PLUS 最新电话医疗计划 (in Chinese 中文 and English). By enrolling in this program, you will have access to our office’s registered nurse for personalized telephone medical advice, Monday to Fridays from 9am to 5pm via a separate private telephone line.  She will have access to your medical records and have the back-up of a family physician from our office if required. This nursing telephone service saves you from taking time off work just to come in to review a simple test result and can help guide you through specific medical questions. This non-insured service is not covered by OHIP and will require an enrolment fee. For more information, please speak with our office staff or your doctor.

對於在我們診所註冊的客人,我們還提供新的電話醫學計劃PROHEALTH PLUS。(中文版本介紹英文版本介紹)。通過註冊該電話醫療計劃,您可以在周一至週五的上午9點至下午5點之間撥通專綫電話與我們辦公室的註冊護士談話,以獲取專門的電話醫療建議。她將可以透過你的病歷來解答你的問題,如有需要時,護士會和你的家庭醫生進一步解答你的疑難問題。這個電話醫療計劃會為你節省時間,例如,無需在上班時間專門請假來看一個化驗測試結果;而是可以通過熱綫就可以幫您解決特定的醫療問題。 該電話醫療計劃不在安省健康卡的服務範圍,所以需要支付註冊費。有關更多的信息,請與我們的辦公室工作人員或您的醫生查詢。

We are pleased to offer ONLINE bookings for appointments for existing patients of Dr. Iris Chang and Dr. David Hsu.  Please click on the following link to make an appointment online at your convenience. You will not need to call the office to confirm the appointment once booked online.  You will need to book the appointment under your own e-mail address.  If you will be booking for a family member using your e-mail address, please indicate this so that we can process the booking properly.  Thank you.

歡迎來到 ProHealth 醫療診所。 我們致力於提供優質的醫療保健。 目前,我們的醫療團隊有家庭醫生,過敏症專家,胃腸病學家,腫瘤科醫生,營養師和護士。對於已經註冊以下家庭醫生的患者:Dr. Iris Chang & Dr. David Hsu,我們很高興通過互聯網提供預約服務。 請點擊這裡 https://booking.medeohealth.com/prohealthmedical。 一旦在線預訂,您無需致電辦公室確認預約。